Ticket System and Tracking
Incident Logging
End users will have the ability to log their own ticket, that way help will be faster!
Incident Tracking
Our ENIGMA team will be tracking all incidents created by clients
Task & Request
End user will have the ability to request for hardware or projects.
Alerts & Monitoring
Our eNIGMA team will create the tickets to monitor patches, previous upgrades, etc. also login alerts incidents
Diagnosis!!!
Our team perform analysis in your network, we look for vulnerabilities, threads or breaches, in case we need to further diagnosis a ticket will be open
Questions & Assistants
For question or assistant from end users that needs more attention and ticket will be created to resolve with in-house IT
About Us
REALIABLE
ARE YOU DOWN?
ARE YOU DOWN?
Anywhere and Anytime
ARE YOU DOWN?
ARE YOU DOWN?
ARE YOU DOWN?
Fast communication & follow-ups
ELIMINATION
ARE YOU DOWN?
ELIMINATION
We'll get to the root cause of the issue